FAQ & Site Info
Terms of ServicePAYMENT
WE ACCEPT PAYPAL ONLY
o Orders are expected to be paid within 24 hours after your purchase.
o Items ship within 2~3 business days of purchase (most shipped next day)
o If orders are placed on the weekend they will be processed starting first weekday.
We ship to US ONLY
Item usually will be shipped out within 2~3 business days after payment received.
Shipping address must be a confirmed address with PayPal.
All items are thoroughly inspected prior to shipping.
o Please make sure your address in Paypal is correct. If your current shipping and PayPal shipping addresses do not match, we will attempt to contact you. If you do not respond with 3 business days, the item will be shipped to your PayPal address. Any errors in shipping address due to buyer's information may result in additional shipping fees. If you want to change the address, please give us message right away before you make the payment.
o Items are shipped using USPS Parcel Select or FedEx Ground(SmartPost or Home Delivery), and require a physical address to ship to. We cannot ship to a PO Box, A.P.O, or F.P.O.
o If you need expedited shipping, please send us a message only before your purchase. We will not be able to expedite anything after an order is already paid for.
o Shipments will be returned to our store when buyer has missed the attempted delivery 3 times and additional fees will apply for re-shipment
o All Items will be shipped out within 2~3 business days (mostly within 48 hours) upon receipt of your payment.
o The shipping time details, please read the shipping and delivery together with the price.
We care about our valued customers, and are always willing to work things out. If you have any problems, please e-mail us immediately and give us the opportunity to resolve any problem
o All products purchased from our store may be returned within 30 days of shipping for a refund, less the shipping charges.
o Items must be new, unused, and contain all original packaging and accessories. Tags must still be attached.
o Returning a product that is not in resalable condition and/or without a Return Merchandise Authorization risks forfeiture of product.
o Refunds will be processed immediately via PayPal and may take up to 10 business days to show up on your Paypal account.
o Buyer is responsible return shipping. 15% Restocking fee will be applied in order to return an item for a refund.
NexPak USA is a leading manufacturer Luggage, Packs, and Travel gear.
All NexPak USA Products feature a limited lifetime warranty.
If you ever have any questions about our products or our store policies, please do not hesitate to contact us via the "Contact Seller"